Managing Corrective and Preventive Action (CAPA)

  • Course Duration: 1 day


ISO 9001, ISO 14001, ISO 45001 and other management system standards require a systematic approach to applying corrective and preventive action. If done properly, this serves as a powerful tool for managing risk and reducing the potentially high levels of costs caused by internal and external failures.

This 1-day course provides practical guidance on managing corrective and preventive action wherever and however opportunities for improvement are identified.

Who should attend

  • Management System Managers who are required to ensure that compliance with relevant ISO standards
  • Compliance Managers and Risk Managers.
  • Managers who wish to permanently eliminate problems with products or services within their sphere of control.
  • Auditors who wish to improve their ability to assess corrective and preventive action during their audits.


  • Participants will be able to apply an effective approach to address actual and potential problems found within their organisation and at the interfaces with their suppliers and other key stakeholders.
  • Sponsor organisations will be able to harness employee’s knowledge to improve compliance and reduce costs which will see year on year improvement.

Key Topics

  • Sources of problems
  • Counting the costs of failure
  • The CAPA process
  • Identifying opportunities for improvement
  • Applying a risk-based approach
  • Managing corrective and preventive action
  • Reporting success to senior management
  • More advanced tools for continual improvement


This 1-day course comprises a series of interactive tutorials, examples and team-based exercises. Each participant who completes the course will receive a course manual and certificate.

Training Course Enquiry Form

Please complete the following form in order that we can provide a proposal and quotation for in-house training. Alternatively, call us on 01722 741281.

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